Items are usually shipped out within two business days. 
We ship all orders via the US Postal Service First Class Mail.

No.  Each tag ordered will come with a jump ring and a standard split ring.  If you would prefer a different attachment you may find alternative sizes and types of rings at your local hardware store for a minimal cost.

BRASS TAGS - Brass will tarnish over time. To restore it, you can quickly clean it with a polishing cloth or any brass cleaner.

Toothpaste or a flour and vinegar solution make a good alternative for polishing brass if you don’t have a brass cleaner on hand.

STAINLESS STEEL TAGS - Clean with a cloth, warm water and dish soap. As you scrub the tag, work in the direction of the grain, this will prevent scratches. Once your tag is clean, wipe it off with a damp cloth then gently buff the surface with a polishing cloth to get it shining again.

PRINTED TAGS - Wash tag in a sudsy water solution using a touch of dish soap. Dry with a gentle, non abrasive cloth.

If the personalization is incorrect and your order confirmation confirms you entered the correct details we are more than happy to fix those errors that we made them.  Simply email us regarding your order and we will correct and replace the item right away. 

We all make mistakes.  Instead of reordering and paying full price, we offer a "Discounted Redo Price" of $5.00 + shipping.  Simply email us and we can correct the error and process the payment for you.